Returns & Exchange
Returns, exchange and store credit
For instore purchases, returns are permitted and must be initiated by the buyer within 14 days from purchase date. Silverfish Books is happy to exchange your items on presentation of a valid receipt. Goods must be returned in perfect condition, and all exchanges are at the discretion of Silverfish Books.
For returns of online purchases, you must contact us by email at firstname.lastname@example.org to request the return. Return shipping must be paid by the buyer unless certain circumstances apply. Please email for more details. Phone calls are not a durable medium for requesting a cancellation.To abide by this we only accept communication in writing, this is either by letter or by email.
Please send the items to the address below with the order reference, indicating which item you require to exchange. We recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.
Additional costs incurred in the exchange will be born by the buyer. The buyer, however, may request store-credit to be used with the next online purchase. This is recommended to avoid unnecesary delivery costs.
20-2F, Bangsar Village 2,
59100 Kuala Lumpur,